Company: Save The Children
Save the Children invests in childhood – every day, in times of crisis and for our future. In the United States and around the world, we give children a healthy start, the opportunity to learn and protection from harm. By transforming children’s lives now, we change the course of their future and ours. Please give monthly and support our mission.
Save the Children is working to strengthen health systems and support maternal and child health in four northern states. Much work needs to be done for Nigeria to deliver its promises on Millennium Development Goals 4 and 5 (which aim to reduce child mortality and improve maternal health) before 2015.
Facts About Nigeria
More than 173 Million people live there
The average girl stays in school only until she’s 9
123 out of 1000 children die before their 5th birthday
A parent earns an average of just $4 a day
Save the Children has been working in Nigeria since 2001. We’re helping to improve health systems in northern Nigeria to delivery maternal, newborn, and child health services, including the revival of routine immunization.
Job ID: 200003X0
Location: Maiduguri, Borno
Employee Status: Fixed Term
Level 3 – The responsibilities of the post may require the post holder to have regular contact with children or young people and, in the overseas context all posts are considered to be level 3 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.
To be responsible for working with programme staffs and beneficiaries in managing complaints and feedback in the field as well as maintaining the integrity of information received.
This role will also involve management of CRM database by ensuring proper documentation and aggregation of CRM data including complaints received, investigated and responded to as well as providing detailed summaries of complaints issues to feedback to the program team during monthly and quarterly meetings/reports.
Key Areas of Accountability
Objective 1: CRM Development, Support, Logistics and Coordination
Ensure a proper filing system for all the complaints and feedback received through the helplines
Support in aggregating CRM data from the field to a summary CRM database
Support in providing detailed summaries of complaints issues for operational meetings and forums.
Support in identifying complaint and other feedback trends which indicate where the Programs can improve.
Support in providing ad hoc reports as requested concerning complaints and other Beneficiary feedback.
Receive and respond to beneficiary complaints under the direction and supervision of Accountability Officer
Support in following up on complaints and feedback internal referrals with appropriate offices and sectors and respond to raised pending issues
Support in running / managing helpdesks and community notice boards
Objective 2: Routine Monitoring and Evaluation:
Support on-going monitoring and evaluation (M&E) of projects in reporting routine monitoring data against performance monitoring plans and frameworks
support field teams to collect information on potential case studies and success stories
Other duties as directed.
Skills And Behaviours (our Values in Practice)
Accuracy and timeliness in all areas of responsibility
High level of accuracy in work, and ability to analyse complex sets of relationships and situations
Holds self and others accountable
Creating best-in-class EA function
Future-orientated, thinks pro-actively
Working effectively with stakeholders to achieve common goals
Excellent communication and interpersonal skills
Builds and maintains effective relationships, with their team, colleagues, members and external partners
Approachable, good listener, easy to talk to
Designing more effective admin and data management systems
Willing to take disciplined risks
Honest, encourages openness and transparency, demonstrates highest levels of integrity
Skills & Experience
Administrative & General Skills:
Education and Experience:
Bachelor’s degree in a relevant discipline (Health Sciences, Social Sciences, Development Studies or other)
Candidate must have completed NYSC
Candidates must have at least a year experience working in a related position in particular Humanitarian experience.
Formal training in Accountability, Monitoring and Evaluation, Data Management, Core Humanitarian Standard, Data Quality Assurance (DQA) is an asset
Knowledge and Skills:
Skills and experience conducting data verification, analysis, reporting and monitoring
Excellent interviewing skills
Experience managing a CRM process
Ability to lead on detailed logistical tasks such as those required for fieldwork or when organizing events
Excellent skills in oral and written communications
Good interpersonal skills, ability to work in a multi-cultural team environment
Strong quantitative and qualitative analysis skills are an advantage
Strong organizational, planning and prioritization skills
Competent and experienced in general office administration, coordination and logistics
Excellent IT skills
Fluency in Hausa, Kanuri and English languages is required
Good writing, editing and presentation skills
Previous experience in facilitating training, workshops and events
Method of Application
- Qualified female candidates are encouraged to apply.
- Save the Children is committed to ensuring that all our personnel and programmes are absolutely safe for children.
- We undertake rigorous procedures to ensure that only people suitable to work with children are allowed to join our organization and all candidates will, therefore, be subject to this scrutiny.
- We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.
- Applicants are advised that Save the Children International does not require any payment or expense during the entire recruitment process. Any request in this direction should be immediately reported as it is contrary to the values and practices of our organization.
- Due to the volume of applications received, Save the Children may not provide feedback to all applicants. Only shortlisted candidates will be contacted.
- Qualified candidates are encouraged to apply as soon as possible, as applications will be reviewed as received. Save the Children reserves the right to change the closing date, if considered necessary.
Interested and qualified? Go to Save The Children on stcuk.taleo.net to apply