Hiring Organization: Fenix International

Team: Customer Experience

Job Description

Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representative interns with passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
A successful Customer Service Representative intern must be fluent in either Igbo, Yoruba or Hausa, a critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

Responsibilities, Deliverables and Activities
Key Responsibilities:

Ensure an excellent experience to all customers with each interaction
Give customers information about products and services
Cross-sell Fenix products to customers where possible

Deliverables and Activities:

Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Vet and open customer accounts by recording account information.
Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
Follow-up with customers who have delayed payments
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to engage customers
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Read from scripts
Resolve customer complaints via phone, email, mail or social media
Identify and communicate areas for continual improvement of service levels for the call
Center; recommending process improvements

Required Skills & Experience

An OND/HND/Bachelor’s degree from a recognized institution
1-2 years of experience
Excellent Written and Verbal Communication Skills
Microsoft Excel skills
Ability to interact with peers and mid level leaders internally

Highly Desired Skills:

Ability to work both in teams and independently
Passionate about solving problems for customers in rural communities
Proficiency in English Language and 1 or more other Nigerian Languages
Critical thinking skills (ability to think outside the box)
Good problem solving skills (solutions oriented)
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas

Remuneration
Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment

How to Apply

Application Instruction

Please submit your resume and cover letter through the above link
In your cover letter, please be sure to highlight the following:

Why you are interested in Fenix International, and
What excites you about this particular role.

Note

We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply.
We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
Interested and qualified? Go to Fenix International on boards.greenhouse.io to apply