Hiring Organization: Pettysave
Pettysave is looking for an experienced customer service representative to join our awesome team. You will be responsible for interfacing with our customers and maintain the trust they have with us. We love to keep our customers happy.
Maintaining a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Performing follow-ups on customers
Advise customers on company products and services
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Keep records of customer interactions, process customer accounts and file documents
Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Suggest solutions when a product malfunctions or from customer complaints
Inform customers about new deals and promotions
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Compile reports on overall customer satisfaction
B.Sc./HND with a minimum of 3 years of work experience in customer support roles
Comfortable using customer relation management tools
Strong relationship management
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multitask, prioritize, and manage time effectively
Excellent communication skills
Nice to haves
Certificates from customer service training
Experience with FreshDesk or any ticketing software
How to Apply
Our focus with perks and benefits is to offer everything teammates need to do their best, healthiest work and keep developing their craft.
Competitive Salary: Our salary formula adjusts to your cost of living and experience.
Part or fully remote: Live and work wherever you like!
Office Setup: We invest in productivity tools such as Macbooks and monitors for team members.
Personal Growth Fund: Extra money for your learning and development.
Profit sharing: At the end of the year, all team members receive bonuses!
Retreats: Join us for company get-togethers twice a year!
Interested and qualified? Go to Pettysave on pettysave.welcomekit.co to apply