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At SIMS Nigeria Limited, we specialize in the distribution and sales of electronic products from major brands such as SAMSUNG, ROYAL, PARSUN and POWERMATIC.
Our business started out in 1987 and since then we have succeeded in carving a niche for ourselves in the home appliances market in Nigeria. We operate a number of branches that cut…
Read more about this company
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Lagos
- Job Field Customer Care
Location: Victoria Island, Lagos
- Receive customers and address all issues concerning their faulty products.
- Prepare Job Card for all jobsаwith proper classification i.e.аwarranty or non-warranty.
- Forward all Job Card and faulty products to the Service centre supervisor.
- Preparation ofаdefective parts failure reportа( Panel , PCB & Compressor )
- Preparation of daily work report.
- Daily follow up on the engineers to confirm status of jobs.
- Responsible for Happy calls to customers and dealers.
- Responsible for Spare part request in line with job card details.
- Responsible for Job completion feedback to the customer.
- Bachelor’s degree or equivalent
- Minimum of 2 years experience in a similar role.
- Proficiency in the use of Microsoft office applications – MS Excel, Word and Powerpoint
- Ability to stay calm when customers are stressed or ups
- Experience working with customer support.
Method of Application
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