Hiring Organization: Plan International

Location: Maiduguri, Borno

Role Purpose

The position holder is responsible to provide technical support for users; and to manage and administer local IT infrastructure and corporate systems under the direction of the IT Officer.

Dimension of Role

Financial measures or statistics relevant to post such as budget; list of direct and indirect reports
IT operational plans
Security and access control for data and network devices

Key Roles/Responsibilities

Assist in performing hardware and software installation procedures
Perform software configuration on stand-alone computers and laptops
Provide support in diagnosing hardware and software issues and troubleshooting activities
Support with documenting all processes in reference manuals for training and guidance
Assist in hardware and software inventory management
Handle periodic maintenance of hardware and software
Troubleshoot equipment such as printers and scanners and other peripherals
Take telephone calls from users and attempt to assist them with their information technology questions and problems
Handle IT related documentation and make sure that all IT supplies are available
Assist in gathering user requirements and developing appropriate reports for IT professionals
Provide users with ongoing assistance in their information technology problems
Provide support in setting up end-user training activities
Ensure adherence to corporate standards, design and architecture
Escalates incidents to ITO support or local external support contacts as appropriate
Fulfil other tasks set out by supervisors.

Technical Expertise, Skills and Knowledge
Essential:

University Degree or Diploma in Computer Science, Information Technology, or Management Information Systems.
Proven ability and experience in setting up LANs and telecommunications networks
Proven ability to setup and configure Microsoft Outlook
Familiar with Microsoft Server Administration and Windows Operating System
Strong verbal and written communication
Excellent analytical and problem-solving skills
Ability to work well in teams
Strong work ethic and attention to detail

Desirable:

Embrace Child-centeredness, Child protection, Community participation and partnership
Manage customer relationships and service
Capability to communicate ideas and technical information to a non-technical audience
Promotes high performance by all staff
Networking, sharing information and best practices
Works collaboratively as a team player, listens actively and values contributions
Self-management and personal accountability.

How to Apply

Interested and qualified? Go to Plan International on jobs.plan-international.org to apply