Hiring Organization: Trefoil Networks

Reports to: Chief Technical Officer

Main Function

The Head of Operations would be responsible for overseeing the technical activities across all divisions and ensuring a smooth flow of work across the organizations divisions.

Role Responsibilities

Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery.
Provide inspired leadership for the organization making important policy, planning, and strategy decisions.
Evaluate project data for accuracy, and take the lead in setting project targets and priorities.
Resolve disputes between team members and management and assist in addressing issues amongst team members to avoid unacceptable behaviors
Provide training and mentorship to team members to make them better on the job
Be up to date with current field practices to enhance service standards and delivery
Review customer technical demands and instructions and assist internal team and customers to identify the best order for lifts, and the most efficient methods of maintaining and using delivered materials
Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results
Create and develop performance report, delivery method, scope of work, and KPIs for team members
Engage in the negotiation of customer job demands and specifications as regards to labor and material; and assist in creating comprehensive technical documents
Go to clients for project briefing, consultation, installation and closeout reviews
Help out in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Build alliances and partnerships with other organizations.


Core understanding of policy, planning, and strategy.
Ability to develop, implement and review policies and procedures.
High level of project Management Experience
Ability to build alliances and partnerships with other organizations.
Sound knowledge of the software and hardware used in the network systems and well- acquainted with advanced technologies.
Regularly update knowledge about the new and advanced technologies available in the market and use these technologies in the designs.
Expertise in identifying problems in the existing systems and upgrade them with the new and more efficient ones.
Expertise in Open System interconnection (OSI)
Model knowledge of International Organization for standardization
Understanding of IT infrastructure Library (ITIL)

Behavioral Qualities/Other Competences

Strong analytical skills
Excellent communication skills, both oral and written
Strong multitasking skills
Excellent problem solving skills


A relevant degree in Computer Science, Mathematics, Information Science or a related field.
Minimum of 8- 12 years professional experience in Technology or Telecoms.
Core technical knowledge and understanding of Networking, Database, Operating systems and soft wares

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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