Hiring Organization: Corpreneur
First point of contact with the customer to support their query.
Compile and analyze customer requirements to give the best advice and resolve their query.
Take, own and close the customer support requests as assigned, seeking support where required.
Fully document every query, including all resolution steps to ensure documentation best practices.
Research customer feedback to suggest better ways to satisfy the customer
Minimum of 1 year experience
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills. Subscription and billing experience is a real advantage
Strong relationship management- A collaborative nature and act as a technical advisor to customers wishing to upgrade
Clear communicator- Clear, concise and persuasive communication style adapted for multiple audiences, plus proactive listening skills
Adaptability – Able to work independently and part of a team bringing in experts when needed and portray good manners
Microsoft Office skills- knowledge of Excel helpful
Basic knowledge of sales CRMs
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.