Hiring Organization: Softnoon Holdings
We search for an oriented Community Lead to help grow the organization.
Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
Follow up in person with all members who’ve submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative response.
Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure the proposed solution fully meets the member’s needs.
Complete the New Member Orientation process for all new accounts within the building.
Curate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day.
Activate new members (virtual members and office space members).
Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate Events team.
Set up and host weekly “social events” that help to create a community within your location and execute “Value-Driving” events planned by the Community Experience team when applicable in the building (ex. ” Happy Hour”).
B.Sc or HND in Marketing, Sales or any related discipline
2 -4 years in a sale, community or marketing role
Experience in managing and motivating staff.
SKILL AND ABILITIES
Knowledge of customer service practices and principles.
Ability to plan and execute events.
Superior listening, verbal and written communication skills.
Ability to handle stressful situations appropriately.
Must be able to prepare management reports and correspondence.
Good stress and time management skills
Highly organized and detailed
Loves to interact and socialize.
How to Apply
Interested and qualified candidates should send their CV in pdf format to: [email protected] using the job title as the subject of the mail.