Hiring Organization: Sterling Bank

Job Summary

To provide technical and non-technical expertise in the drive for digitization of internal and customer-facing processes with the view to save costs, increase efficiency, automation of manual processes and creation of data-driven business environment.

Job Description
Technical:

Develop processes or workflows in line with BRD/SWR provided for implementation.
Digitalize the assigned processes or project using the BPM tools – 1xpress
Conduct walkthroughs and demos with necessary stakeholders to validate requirements documented in the BRD/SWR,
Create smart objects, views, forms and workflows based on the BRD/SWR provided for implementation
Integrate the BPM application-1xpress with core banking and other non-core banking applications as stated in the BED/SWR.
Develop basic procedures, logic, and rules.
Log completed project or process for testing and quality assurance.
Participate in the User Acceptance Testing (UAT) session and ensure resolution of all issues prior to go live
In conjunction with app management team, ensure deployment of process or project to live environment.

Non-Technical:

Ensure required documentation and activities are completed before pilot or go live.
Participates in the pilot of deployed processes and ensure all issues from pilot are promptly resolved.
Develop user’s manual, job card and Frequently Ask Questions (FAQ).
Constantly engage the users and stakeholders to ensure the objectives of the project or processes implemented are meet
Develop and monitor performance metrics to track the benefits of the project or process
Oversea the users support desks and workflow issues management
Prepare daily, weekly and monthly reports to track defined process performance metrics.

Job Experience

Minimum of 1 year’s cognate experience.

How to Apply

Interested and qualified? Go to Sterling Bank on talent.sterling.ng to apply