Hiring Organization: Stern & Kay Consulting Limited
We are in need of high performing medical professionals that can contribute in rapidly growing organisation.
Under the direction of the Medical Director, the Practice Manager would be responsible for coordinating all the operational aspects of the practice. The Practice manager is expected to provide visionary leadership in order to ensure effective running of the facility, oversee and manage the hospital staff to ensure optimal, productive and patient-centered practice.
Working closely with the Consultants and Specialists, S/He will ensure the efficiency and stability of the medical office operations and manage the business end of the medical practice including supervision of the non-clinical staff.
The main areas of responsibility will be developing business strategies, writing proposals, implementing information management & technology systems, human resource management, formulating budgets, marketing and overseeing daily operations.
The Practice manager will work closely with the Consultants and other members of the team to ensure the practice is running smoothly and successfully while also working to expand the business.
Monitor patient scheduling, referrals and patient satisfaction
Interact with patients and address concerns or issues of complaints to ensure high-quality patient care and the delivery of excellent customer service
Ensure constant updates relating to laws and standards of medical practice
Identify strategies for growth and execute plans to achieve growth goals
Responsible for ensuring compliance with all established policies.
Responsible for managing revenue, expenses and budgeting.
Support & implement I.T systems
Responsible for developing business strategies and proposals in line with expansion objectives
Work with key clinical staff, ensure compliance with practice protocols and procedures, review and update as required
Develop and review Health & Safety policies and procedures and keep abreast of current legislation
Ensure the premises are properly maintained and cleaned and security systems are in place
Foster a productive work environment amongst members of staff
Implement work policies and staff performance appraisals
Provide advice on staff training needs to the Medical Director and arrange where appropriate
Management of staff meetings and other internal communications
Ensure all staff and doctors are kept informed on all policy changes
Direct supervision and coaching of non-clinical staff
Qualification / Requirements
BSc / MSc in Business or Health Management.
3-5 years job experience
Ability to relate cordially with clients
Proficient in Microsoft Office Suite
Proven experience working in a managerial position in a clinical or medical setting
Strong understanding of healthcare administration and management
Familiar with administrative software for healthcare systems
Excellent verbal and written communication skills
Strong leadership and organizational skills
Excellent customer service with a client focus
How to Apply
Interested and qualified candidates should send their Cover Letter and CV to: [email protected] Kindly indicate the job title as the subject of your email.