Hiring Organization: Talents and Skills Africa
WE ARE HIRING!!!!!
Our Client a corporate technology solutions provider in the document copy/print/scan equipment, maintenance servicing, print management solutions industry is seeking a TECHNICAL SUPPORT SUPERVISOR to join our dynamic and growing team.
In this position, the Candidate will oversee all technical matters company-wide and manage the technical support team. You will work collaboratively with clients/users, the technical team, and various stakeholders within the company to ensure the delivery of all products in an efficient, timely manner.
DUTIES AND RESPONSIBILITIES
Serve as the Engineering leader and Technical expert
Answer questions and resolve issues brought forth by the engineering team members
Create detailed engineering plans, processes, and procedures for engineering staff to use and abide by
Propose and oversee budgets and timelines for engineering projects
Check and confirm the accuracy of the work performed and the methods used by engineering staff
Conduct various tests and quality assurance checks to verify the quality of completed projects
Monitor and determine various staffing and training needs
Hire, train, and supervise engineering staff members
Spearhead various research and development initiatives to identify opportunities for new projects and improved processes
Communicate and collaborate with other managers, suppliers, and contractors
Prepare and deliver various engineering-related presentations, both internally and externally
Operate in accordance with the organization’s employment, health, and safety, equal opportunities and other legal requirements, organizational practices, policies, and procedures
Conduct regular status meetings with all necessary stakeholders
Contribute to the planning and development of the organization.
Deliver work within budget and agreed on targets.
Support and develop line-managed staff to ensure they are enabled to carry out their areas of responsibility efficiently and effectively.
Carry out Health and Safety risk Identification and assessments
Establish and maintain good working relationships with customers and other professionals.
Ensure technical team trains customers properly
Responsible for being properly trained
Carry out any other duties commensurate with the job role.
Minimum of a bachelor’s degree in engineering (Computer Science, Engineering, Elect Elect etc)
Master’s degree in engineering management or business administration preferred
5-7 years of engineering experience, ideally in a management role
Leadership skills necessary to manage and develop a team
Organizational competencies and project management skills to keep projects, processes, and the entire engineering team on track
Self-motivated attitude with the ability to multitask and thrive in a timeline driven environment
Interpersonal communication skills with expertise
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.