Hiring Organization: Greenlight Planet

Reporting Manager: Training Leader, Africa

The Role

The Training Manager will work closely with the Operations and Sales teams to ensure field staff acquire the knowledge on processes and tools required for a proper execution of their work, through training, reminders, and materials.

Essential Responsibilities

Training Regional Mentors and Energy Officers
Transferring information to the Regional Mentors and Energy Officers (EO).
Ensuring that all EOs have been trained with the latest contents regarding tools and processes
Organize or participate in training in the field throughout the Easy Buy markets and Partners in Nigeria.
Training Field Staff
Ensuring that Sales Managers in the field have the right understanding of processes and have the tools to approach and resolve urgent EOs issues
Ensure field issues escalation and information reaches HQ
When encountering any relevant issue or inconsistency in processes or usage of tools they need to escalate to HQ.
Customer experience audit
Visit customers and understand if they have experienced the sale and customer service as per our procedures and guidelines.

Other Responsibilities:

Make sure all EOs receive a refresher training on processes and tools every month
Schedule the trainings with coordination and help of field sales managers
Build awareness, train, and generate reports on Training Platforms through all stakeholders
Directly recruiting EOs together with ASM for new launches
Support with ad-hoc projects related to field activities of EOs or field staff
Responsible for the design and deployment of content through our company digital learning platform.

The ideal Training Manager:

Possess a Degree in a Business-related field
Diploma / Certificate in Education, Sales and Marketing, Customer Service Management etc is an added advantage
Knowledge of a Learning Management Tool will be an added advantage
Minimum of 4-year relevant work experience in a similar role.

Desired Characteristics

Excellent interpersonal skills and communication skills with fluency in both written and spoken English.
Problem-solving ability and excellent attention to details
Excellent issue-tracking and resolution skills
Ability to multi-task.
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.

Our Offer

Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.

How to Apply

Interested and qualified? Go to Greenlight Planet on www.greenlightplanet.com to apply

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